Return and Refund

• At Alex Rooms, we strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied with your order, our Return and Refund Policy outlines the process for returning items and obtaining refunds.

  1. Return Eligibility

  You may return items purchased from Alex Rooms under the following conditions:

  • The items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and include all tags and accessories.
  • Certain items, such as custom-made or clearance products, may be non-returnable. Please check the product description for specific return information.

  2. Return Process

  To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team to request a return authorization. Please include your order number and the reason for the return.
  2. Receive Instructions: Upon approval, you will receive instructions on how to return the item, including the return address.
  3. Pack the Item: Carefully package the item to prevent damage during transit. Include a copy of your order confirmation or receipt inside the package.

  3. Shipping Costs

  • Return Shipping: You are responsible for the return shipping costs unless the item was defective or incorrect. In such cases, we will provide a prepaid shipping label.
  • Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error.

  4. Refund Process

  Once we receive your returned item, we will inspect it and process your refund within 14 days. Refunds will be issued to the original payment method used during the purchase. Please note:

  • Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

  5. Exchanges

  If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

  6. Damaged or Defective Items

  If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund, including shipping costs.

  7. Questions

  If you have any questions regarding our Return and Refund Policy, please contact us at:[email protected]