Shipping policy

• At Alex Rooms, we are committed to delivering your home decor products quickly and efficiently. This Shipping Policy outlines our shipping methods, delivery times, and related information.

  1. Shipping Methods

  We offer a variety of shipping options to meet your needs:

  • Standard Shipping:
    Delivery within 5-7 business days.

  • Expedited Shipping:
    Delivery within 2-3 business days.

  • Overnight Shipping:
    Next-day delivery available for orders placed before 12 PM 

  2. Shipping Charges

  Shipping costs are calculated based on the following factors:

  • Order Total: The total value of your order.
  • Shipping Method: The selected shipping option during checkout.
  • Destination: The delivery address zip code.

  You will see the total shipping charges at checkout before completing your order.

  3. Order Processing Time

  All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we anticipate a significant delay in shipping your order, we will notify you via email.

  4. Tracking Your Order

  Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

  5. Delivery Issues

  If your order does not arrive within the estimated delivery time, please contact our customer service team at [email protected]. We will work with the carrier to resolve the issue promptly.

  6. Damaged or Lost Packages

  If your package arrives damaged or is lost during transit, please notify us within 48 hours of delivery or the estimated delivery date. We will assist you in resolving the issue and ensure you receive a replacement or refund if necessary.

  7. Changes to Shipping Policy

  We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.

  10. Questions

  If you have any questions regarding our Shipping Policy, please contact us at:[email protected]